EXCEPTIONAL HEALTH’S DELIVERY POLICY:

Once payment has been made, orders will be dispatched within 3 working days (normally 1). Shipping details, including the Courier Tracking number will be confirmed by way of email. The cost of the shipping is included at checkout.

South Africa is a vast country, where more than 90 percent is not accessible via major arterial routes. Courier companies typically operate in and between the major centres, and charge huge amounts to deliver “off the beaten track”. We offer a courier service in only those areas that are considered to be Major Centres. Here is a list provided by Fastway Couriers that can be used as a guideline:

  • Johannesburg
  • Pretoria
  • Klerksdorp
  • Westonaria
  • Rustenburg
  • Polokwane
  • Nelspruit
  • Witbank
  • Durban
  • Pietermaritzburg
  • Richards Bay
  • Port Shepstone
  • Bloemfontein
  • Harrismith
  • Vaal Triangle
  • East London
  • Port Elizabeth
  • Plettenberg Bay
  • George
  • Mossel Bay
  • Cape Town
  • Paarl
  • Stellenbosch

Towns along the major routes like the N1, N2, N3 and N4 between the major cities are typically also covered, but it would be better to give us a call on (011) 568 2004, and we’d be happy to check for you.

We use mainly Fastway and The Courier Guy that cover most of the towns in SA. All orders that don’t qualify for our courier service will be dispatched via your choice of any of the following:

  • Postnet (if there’s an office nearby where you would need to collect your parcel)
  • Pep Stores or Pick n Pay internal courier services

OUR FREE SHIPPING OPTION (for orders over R400):

If you live in an area that is not covered by any of the above-mentioned options, we reserve the right to use the GPO’s Ordinary Parcel Post (with tracking). As with Postnet, Pick n Pay and Pep Stores, you’d have to collect your parcel from the Post Office.